About Samanaga

The Samanage interface suffers a little bit from looking to cram lots of functions and options into what is essentially a person Internet interface. Everything is held in sections which make simply enough feeling to generally be functional but it had been quite often hard to uncover certain functions After i required them.

Possibly the most typical constructive responses about Samanage is its reputable purchaser guidance. “We could Call them by using chat, email, cellular phone… the choices give us a great deal of versatility,” described one particular of many satisfied prospects.

This delivers organizations much agility to scale their support infrastructure as company expands or contracts. The vendor presents a quotation based upon the quantity of assistance brokers and asset units. Whether or not you've five or 500 agents, your pricing system is often tailor-made to match your IT operational scale.

“Deploying an staff provider management mindset, coupled having an business-wide services desk System that supports it – like Samanage -- can assist improve staff productivity and much better join staff to their shoppers. We have been excited about the chance to deliver our products and solutions along with the attain and toughness of SolarWinds to allow IT corporations in organizations of all sizes to obtain far better business outcomes.”

You can have an IT support desk only, an asset management services only or an built-in solution. Samanage is suitable for comprehensive ITIL compliance; expectedly, substantial corporations will discover it aligned with their assistance desk workflows. On the other hand, the answer staying a cloud assistance, is usually scalable towards the demands of smaller and medium enterprises.

SolarWinds strategies to obtain Samanage to get a invest in cost of $350 million in dollars or roughly $329 million Web of money acquired.  SolarWinds plans to fund the transaction primarily with its existing dollars equilibrium.

I are employing this computer software for six many years and also have established quite a few custom made programs with its enable. Due to its straightforward options, it did not consider me very long to receive accustomed to it and make complete use of it in the development of my enterprise. Whenever I've a problem, I can utilize the chat option to get fast options.

2nd, he pointed out that Samanage allows you to oversee the entire asset lifecycle. You also get critical data further than the specs with the asset. “The agent then studies back everyday to Samanage with information details of fascination regarding the asset’s overall performance, locale and other critical areas.”

Samanage offers a cost-free take a look at trial period of time, nonetheless it's only obtainable for 14 days. That's don't just briefer than many of the Competitors's month-very long exam demo periods, it's also very hard to anticipate a shopper of the kind that Samanage hopes to draw in to even be capable of examination all its use situations in these a brief time.

Samanage adheres to the Information Technology Infrastructure Library (ITIL), which implies it athletics a set of features that enable it administrators adhere to ITIL ideal methods when offering guidance providers in big IT functions. Considering that we reviewed irt previous year, It is also adopted an up-front pricing plan the place it used to have to have you to call a gross sales man or woman as a way to even get a straightforward estimate.

We weren't capable of take a look at this aspect, so be sure To guage by yourself completely just before banking on it.

As for experiences, Samanage gives quite a few choices which includes handy reports displaying studies on incidents as well as inventory studies and agreement reviews. The chance to generate custom stories can also be included, which may be a boon if you've taken enough time to create custom made fields and workflows.

We also found out that numerous substantial-level IT industry experts like Samanage’s asset tracking options. “It’s very easy to deploy it via GPO,” admitted Harvey, a system analyst from a considerable business.

You’ll be able to read more details on the best capabilities of Samanage later on In this particular critique. There may be also a section dedicated to our job interview with the corporate’s CEO who answered some of our inquiries connected with the app’s usability and long term plans for its Samanaga development.